Refunds with Fiscalization in Uback office | beGateway

New Feature: Refunds with Fiscalization in the Merchant & PSP Back Office

We’re happy to share an update that makes life easier for teams supporting merchants in fiscalized markets. You can now process refunds for fiscalized transactions directly in the beGateway UI — in both the merchant back office and the PSP admin back office.

Previously, refunding a fiscalized payment often meant using the API or temporarily disabling fiscalization. Now it’s a few clicks — and a fiscal refund receipt is generated automatically and attached to the original transaction.

This feature is especially useful if you operate in jurisdictions where fiscalization is required (for example, Kazakhstan and other Central Asian markets). If you don’t work in such markets, your existing refund flows remain unchanged.

What we mean by “fiscalization”

What’s new in beGateway

• Back office support for fiscalized refunds. Handle refunds on fiscalized payments directly in the interface.
• Automatic fiscal refund receipt. The platform issues the receipt and links it to the parent transaction.
• Clear, reliable behavior.
  • In the back office, a refund with fiscalization is processed for the full amount of the original transaction (current implementation ensures consistent interaction with the fiscal service).
  • Refunds without fiscalization can be full or partial in the UI.
  • The refund API supports both full and partial refunds regardless of fiscal mode, for PSPs that need programmatic control.

How it works

1. Go to Service → Payments and open the transaction details.
2. Click Refund.
3. Enter the amount and reason, then select the option to process the refund via a fiscalization service in the back office (where applicable).
   In the back office, refunds with fiscalization are always executed for the full amount of the original transaction, even if you enter a partial amount.
4. Confirm. The system generates the fiscal refund receipt and shows the details in the original transaction card.

Why this matters for European PSPs

Many European PSPs support cross-border merchants. If your portfolio includes countries that require fiscalization, this update helps you:

If your merchants already operate in such markets, they can start using fiscalized refunds in the UI today.