New look and structure for transactional notifications

Oct. 30, 2025, 1:09 p.m.
New look and structure for transactional notifications

In July 2023, we rolled out a new design and structure for transactional notifications your customers receive via email. Currently, these updates are available for emails sent in English and Russian. Very soon, beautiful emails will be sent in all 16 languages supported by our software.


What has changed?

1. Fresh, User-Friendly Design

Previously in plain text format, notifications now come with an HTML template that changes colour based on the transaction result, enhancing user experience.

2. Personalized with PSP Logo

The new transactional notifications include the PSP logo, allowing you to send more personalized notifications that reinforce your brand.

3. Logical, Clutter-Free Structure

If a merchant requests optional information the customer hasn’t provided, that field will not appear in the notification email. For customer emails, only important information is stored, eliminating unnecessary fields.

4. Enhanced Security for Merchants

To comply with personal data policies, we have removed unnecessary payer data from merchant notification emails (cardholder name, last 4 digits, email, order ID). Instead, a secure link has been added where merchants can access this information, avoiding its transmission in an open email.

Respectfully, eComCharge Team

eComCharge develops and delivers the PCI DSS Level 1 certified White Label Payment Platform beGateway for Payment Service Providers and Acquirers.

Relevant articles

Set up your payment processing system

in a few days, not a year
Request demo